Voluntary Recall on G3 Carbon Avalanche Probes

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A voluntary recall has been issued on G3 Carbon Avalanche Probes. Information below.

Symptoms:

In rare instances, G3 has seen failures in G3 Carbon Avalanche Probes upon deployment. Once the probe is extended, if significant force is used in tensioning the internal cable by pulling on the red or black T-handle, the internal ferrule can loosen inside or disconnect from the lower segment, causing the probe to weaken and possibly fail. While this is not a failure of approved Personal Protective Equipment (PPE), avalanche probes are used in situations related to personal rescue and snow stability forecasting. G3 takes avalanche related equipment very seriously and is, therefore, initiating a voluntary recall and replacement of all G3 Carbon Probes that could possibly be affected.

Affected Probes:

Concerns are limited to G3 Carbon Speed Tech & Carbon Speed Tech SL Probes manufactured in 2011–

2014, easily identified as any G3 carbon probe with a red or black T-handle, as listed below:

#1631 G3 300 Carbon Speed Tech probe (red T-handle)

#1911 G3 240 Carbon Speed Tech SL probe (black T-handle)

#1635 G3 190 Carbon Speed Tech SL probe (black T-handle)

Exchange Process:

1) Identify if your probe is affected — any G3 carbon probe with a red or black T-handle

2) Contact G3 Customer Service / Warranty Team for a Return Authorization Number (RA#): Fastest service: http://www.genuineguidegear.com/service/forms/warr... …or contact G3 directly for any questions or additional assistance: warranty@genuineguidegear.com; or call toll free – (866) 924-9048

3) Ship your affected G3 carbon probe to G3 with the mandatory, G3-issued RA# should be marked on the outside of the box:

CAN Residents:

G3 Warranty

3771 Marine Way Burnaby

BC V5J 5A7

CANADA

US Residents:

G3 Warranty

C/O Door A37 1201

C Street NW

Auburn WA 98001 USA

You will receive a G3 carbon replacement probe at no cost via UPS to a valid, physical ship-to address.

We apologize for the inconvenience and we look forward to assisting you with this matter in any way we can.

— G3 Customer Service & Warranty Team

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